At Hirsch, we're dedicated to offering the services and support you need to ensure your software and hardware environments operate smoothly. Below, you'll find helpful resources including product support details, professional services, personalized technical chat, and training information.
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Hirsch Support
Hirsch has been creating reliable hardware and software for nearly 40 years, starting with Hirsch Electronics. Here, you can find support for all of your Hirsch products. Navigate to the product of your choice, then select the SUPPORT button for information.
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Identity Readers & Smart Card Support
Hirsch logical access products secure data and verify and authenticate identities. Navigate to the product of your choice, then select the SUPPORT button for information.
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Primis, Liberty, and Enterphone Support
Primis, Liberty, and Enterphone products provide next-generation, IT-centric access control and telephone entry solutions. We're ready to support you via email and phone.
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Legacy Product Support
3VR Support
3VR PRODUCT END-OF-LIFE NOTICE: As of December 31, 2025, Hirsch will discontinue support of all 3VR Products. Read the EOL Notice
3VR uses video technology and data to solve the challenges associated with video searchability. Our dedicated support team is ready to answer your questions.
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Thursby Support
While we no longer offer Thursby technical support, you may continue to access the resources
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iAuthenticate™ 2.0 & myAuthenticate
iAuthenticate™ 2.0 is an iOS smart card reader designed for Apple® iPhone®, iPhone Plus®, iPad Air®, and iPad Pro®. iAuthenticate™ 2.0 OtterBox is designed for the OtterBox® uniVERSE. myAuthenticate™ 2.0 OtterBox® is a smart card reader designed for Otterbox® uniVERSE Case System and Samsung S8 and S9 mobile phones.
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Additional Identity Readers & Smart Card Support
These products are no longer in production and have limited support. We recommend upgrading to a current reader for the best user experience.
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