At Hirsch, we're dedicated to offering the services and support you need to ensure your software and hardware environments operate smoothly. Below, you'll find helpful resources including product support details, professional services, personalized technical chat, and training information.

 Search the Hirsch Support Knowledge Base for Answer and Tech Tips!

SEARCH NOW

Need to Speak to a Support Expert?

Contact Support

Watch Video Tutorials by subscribing to our Tech Tips Channel! 

Hirsch Tech Tips

Get training and access to in-depth training videos in the Hirsch Academy

Start Learning


 

Hirsch Support

Hirsch has been creating reliable hardware and software for nearly 40 years, starting with Hirsch Electronics. Here, you can find support for all of your Hirsch products. Navigate to the product of your choice, then select the SUPPORT button for information.

Get Support

 

Logical Access Support

Hirsch logical access products secure data and verify and authenticate identities. Navigate to the product of your choice, then select the SUPPORT button for information.

Get Support

 

Primis, Liberty, and Enterphone Support

Primis, Liberty, and Enterphone products provide next-generation, IT-centric access control and telephone entry solutions. We're ready to support you via email and phone.

Get Support

 

3VR Support

3VR uses video technology and data to solve the challenges associated with video searchability. Our dedicated support team is ready to answer your questions.

Get Support

 


 

Legacy Product Support

 

ICPAM Support

Identiv Connected Physical Access Manager (ICPAM) is tightly integrated into industry-leading Cisco technology. If you have a question, we have an answer.

 Get ICPAM Support
 

Thursby Support

Thursby software solutions provide strong security for enterprise and personal mobility. Support is available via phone, email, chat, or forum.

 Get Thursby Support
 

iAuthenticate™ 2.0 & myAuthenticate

iAuthenticate™ 2.0 is an iOS smart card reader designed for Apple® iPhone®, iPhone Plus®, iPad Air®, and iPad Pro®. iAuthenticate™ 2.0 OtterBox is designed for the OtterBox® uniVERSE. myAuthenticate™ 2.0 OtterBox® is a smart card reader designed for Otterbox® uniVERSE Case System and Samsung S8 and S9 mobile phones.

Get Support

 Additional Logical Access Control Products

These products are no longer in production and have limited support. We recommend upgrading to a current reader for the best user experience.

Get Support

 

CHIPDRIVE® Product Support

Both the CHIPDRIVE product line and CHIPDRIVE support were discontinued in January of 2016.  

Description

Version

Link

Time Recording 7.0.3 Installer

7.03

Download

Multi-ISO Reader Firmware 1.24

1.24

Download

Smartcard Commander V1.3.3

1.3.3

Download

MyKey 3.3.3 Installer

3.3.3

Download

Applications to be used with Multi-ISO reader


Download