At Hirsch, we're dedicated to offering the services and support you need to ensure your software and hardware environments operate smoothly. Below, you'll find helpful resources including product support details, professional services, personalized technical chat, and training information.
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Hirsch Support
Hirsch has been creating reliable hardware and software for nearly 40 years, starting with Hirsch Electronics. Here, you can find support for all of your Hirsch products. Navigate to the product of your choice, then select the SUPPORT button for information.
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Logical Access Support
Hirsch logical access products secure data and verify and authenticate identities. Navigate to the product of your choice, then select the SUPPORT button for information.
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Primis, Liberty, and Enterphone Support
Primis, Liberty, and Enterphone products provide next-generation, IT-centric access control and telephone entry solutions. We're ready to support you via email and phone.
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3VR Support
3VR uses video technology and data to solve the challenges associated with video searchability. Our dedicated support team is ready to answer your questions.
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Legacy Product Support
ICPAM Support
Identiv Connected Physical Access Manager (ICPAM) is tightly integrated into industry-leading Cisco technology. If you have a question, we have an answer.
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Thursby Support
Thursby software solutions provide strong security for enterprise and personal mobility. Support is available via phone, email, chat, or forum.
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iAuthenticate™ 2.0 & myAuthenticate
iAuthenticate™ 2.0 is an iOS smart card reader designed for Apple® iPhone®, iPhone Plus®, iPad Air®, and iPad Pro®. iAuthenticate™ 2.0 OtterBox is designed for the OtterBox® uniVERSE. myAuthenticate™ 2.0 OtterBox® is a smart card reader designed for Otterbox® uniVERSE Case System and Samsung S8 and S9 mobile phones.
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Additional Logical Access Control Products
These products are no longer in production and have limited support. We recommend upgrading to a current reader for the best user experience.
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CHIPDRIVE® Product Support
Both the CHIPDRIVE product line and CHIPDRIVE support were discontinued in January of 2016.
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Description
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Version
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Link
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Time Recording 7.0.3 Installer
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7.03
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Download
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Multi-ISO Reader Firmware 1.24
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1.24
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Download
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Smartcard Commander V1.3.3
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1.3.3
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Download
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MyKey 3.3.3 Installer
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3.3.3
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Download
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Applications to be used with Multi-ISO reader
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Download
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